If you receive a damaged or defective item, please notify me immediately to neuterlover@gmail.com. Damaged/defective items must be returned to me. I will replace the item and send to you after I receive the returned product.
LOST ORDERS (30 days shipping guarantee)
You can directly email to neuterlover@gmail.com regarding to lost orders. This is in case that the parcel may have been lost in transit (or takes longer than 30 days since you place order). I can track your order with registration number. Lost orders will be reshipped only once. All customers are welcome to email me regarding to orders. I will reply back to you within 1-3 business days.
A shipping fee depends on the destination, weight and size. Included packaging cost.
FOR THAILAND
1. Registered Mail
Start at 30 Bahts. Arrives within 3-7 business days.
2. EMS
Start 50 Bahts. Arrives within 1-3 business days.
FOR INTERNATIONAL (Outside Thailand)
1. EMS World
You can track your shipping status of your order.
Arrives within 3-5 business days.
2. Registered Air Mail
Lower fee, but you can't track your shipping status of your order.
Arrives within 7-15 business days.
We accept online and offine payments
1. Paypal: By paypal account or credit card (no need paypal account)
2. Bank Transfer (Thailand): Please select 'Offline Payment' on checkout process.
